Patients & Visitors

Billing

Insurance Coverage

Most insurance covers a portion of your bill. Traditionally, you are responsible for paying the deductible and a percentage of other costs. Deductibles and copayments are generally collected at the time of admission. If these are not collected when you are admitted, someone will contact you during your stay to arrange for payment.

As a courtesy to you, we will bill your insurance company for you. After you return home, you should receive copies of the hospital statement sent to your insurer. This statement shows you the cost of your hospital stay.

Your insurance is an agreement between you and the insurance company. We bill your insurance company to assist you, but you are responsible for assuring that payments are made. Please remember that even the best insurance coverage does not limit your responsibility for your bill. If the company pays less than is expected, you are responsible for the unpaid balance. The remaining balance must be paid within 90 days of discharge unless other arrangements have been made with the Business Office. Click here for a list of insurance and health plans that Willis-Knighton has agreements with.

Questions

If at any time you have questions about your bill, our Business Office will be happy to answer these for you. Please call 212-4030 to speak with someone concerning billing issues.

Physicians’ Bills

The hospitals will send you a bill for services you received that were provided by the hospital. Physicians who care for you bill their services separately. 

In some cases, you may receive bills from doctors who consulted with the physician caring for you, interpreting test results or providing a specialized service. These medical providers may include pathologists, radiologists, anesthesiologists, CRNAs, emergency room physicians, cardiologists, surgeons and other specialists.

For questions regarding billing and insurance questions for physician providers, please refer to this Provider Billing & Insurance Contact List.

Financial Assistance

As a part of its mission, Willis-Knighton Health System provides financial assistance to patients who have healthcare needs and are uninsured, underinsured, ineligible for government programs, or otherwise unable to pay. The Willis-Knighton Health System Financial Assistance Policy provides eligible patients partially or fully discounted hospital care. Learn more about Financial Assistance and download an application.

Project NeighborHealth

Through Project NeighborHealth, Willis-Knighton has established clinics that provide affordable primary healthcare in underserved neighborhoods. These clinics are available in the following neighborhoods: Martin Luther King (Shreveport); Allendale (Shreveport); Plain Dealing; Bradley, Arkansas. To learn more about the clinics and their sliding scale fee policy, contact the clinic nearest you.

Note: Patients who are enrolled in Medicaid should receive their primary care from the primary care provider assigned to them by the Medicaid/Community Care program.