Patients & Visitors

Billing

Insurance Coverage

Most insurance covers a portion of your bill. Traditionally, you are responsible for paying the deductible and a percentage of other costs. Deductibles and copayments are generally collected at the time of admission. If these are not collected when you are admitted, someone will contact you during your stay to arrange for payment.

As a courtesy to you, we will bill your insurance company for you. After you return home, you should receive copies of the hospital statement sent to your insurer. This statement shows you the cost of your hospital stay.

Your insurance is an agreement between you and the insurance company. We bill your insurance company to assist you, but you are responsible for assuring that payments are made. Please remember that even the best insurance coverage does not limit your responsibility for your bill. If the company pays less than is expected, you are responsible for the unpaid balance. The remaining balance must be paid within 90 days of discharge unless other arrangements have been made with the Business Office. Click here for a list of insurance and health plans that Willis-Knighton has agreements with.

Questions

If at any time you have questions about your bill, our Business Office will be happy to answer these for you. Please call 212-4030 to speak with someone concerning billing issues.

Physicians’ Bills

Please keep in mind that you will receive separate bills from doctors who treat you while you are in the hospital. In some cases, you may receive bills from doctors who have been asked to review your test results, even though you did not see the doctor in person. Pathologists, radiologists, anesthesiologists, CRNAs, emergency room physicians, cardiologists, surgeons and other specialists will bill you separately from your hospital bill.

Charity Care

Willis-Knighton Health System (WKHS) is a non-profit health care system dedicated to improving the health and well being of the people we serve. Because of this, WKHS has a policy in place to provide care for patients who may be unable to pay for healthcare services. In order to see if you qualify for financial assistance via our Charity Care Program, you will need to complete a financial assistance form and provide proof of income.

Patients who are unable to pay for all or a portion of their treatment may apply for assistance by talking with a financial counselor at the hospital. These counselors will first help you apply for government assistance if you are eligible. Enrolling in government programs is best, as these programs may help you improve your health by providing things like preventative care in order to identify diseases and chronic conditions early. To speak with someone about qualifying for these different programs, please contact the Business Office. Complete information, including application forms for the Charity Care Program, is available at the Business Office during normal business hours.

If you do not qualify for governmental assistance or charity care, you may make a payment or arrange for a payment plan at the Business Office. Please remember, as long as you make your monthly payment, your account will remain in good standing and will not be turned over to an outside collection agency. 

Project NeighborHealth

Through Project NeighborHealth, Willis-Knighton has established clinics that provide affordable primary healthcare in underserved neighborhoods. These clinics are available in the following neighborhoods: Martin Luther King (Shreveport); Allendale (Shreveport); Plain Dealing; Bradley, Arkansas. To learn more about the clinics and their sliding scale fee policy, contact the clinic nearest you.

Note: Patients who are enrolled in Medicaid should receive their primary care from the primary care provider assigned to them by the Medicaid/Community Care program.