Patients & Visitors

Meeting Your Needs

Your Room
Your name, room number and physician’s name will be listed on the room identification card outside your door unless you request otherwise. No diagnostic information will be included.

Nurse Call
Your bed is equipped with a Nurse Call system. Please press the Nurse Call button to alert our staff that you need assistance. Someone will speak to you over an intercom to take your request.

Telephone
All rooms except those in special care areas are equipped with telephones. To get an outside line, dial 9 + the number. For long distance calls, use a calling card or call collect. Long distance calls cannot be billed to your room. You may dial out at anytime, but calls will be sent to your room only between 7 a.m. and 9 p.m. A TDD device is available for hearing impaired patients. If you need this, please ask your nurse to contact Admitting to secure a device for you.

Television
The television is provided for your convenience. If you need assistance operating the television, please ask a member of our staff to help you. A television programming guide can be found in the Patient Handbook and the channel numbers for some of the most popular stations are listed on page 22.

If you are hearing-impaired, a decoder is available. Please ask your nurse for assistance. While viewing television, please keep the volume as low as possible to avoid disturbing others.

Your Healthcare Team
Throughout your stay you may encounter many different people who are providing services to you. Your doctor as well as the nurses and support staff have a common goal: to provide every patient with the best possible healthcare. No matter how simple or complex your treatment is, they will keep you fully informed. If you ever have questions or concerns, do not hesitate to express them.

Pain Management
Willis-Knighton Health System strongly supports and promotes pain management. Everyone reacts to pain in different ways. While you are a patient you can expect the following from us:

  • Information about pain and pain relief measures.
  • Concerned hospital personnel committed to preventing and relieving pain.
  • Timely response to reports of pain.
  • Current pain management therapy prescribed by your physicians.
  • Healthcare professionals who accept and respect your report of pain.
  • You have the following responsibilities regarding pain management:
  • Ask your doctor or nurse what to expect regarding pain and pain management.
  • Discuss pain relief options with your physician or nurse.
  • Ask for pain relief medications when your pain first begins.
  • Assist the physician and nurse in measuring your level of pain.
  • Tell the doctor or nurse if your pain is not being relieved.

You will be asked to rate your level of pain on a scale of 0 to 10, with 0 representing “no pain” and 10 representing “worst pain imaginable.”

Nutritional Services
Meals for patients are served at the following times:

Breakfast 7:00 to 8:00 a.m.
Lunch 11 a.m. to 12 noon
Dinner 4:30 to 5:30 p.m.

Each day you will receive a menu for three meals. Mark the items you prefer. A food service representative will collect your choice each day. If you are on a restricted diet, you will be given an appropriate menu. If you arrive after food service hours, you can request a meal with the consent of your physician by contacting the nurse.

If you cannot be left alone and your family member cannot be relieved for meals, a guest tray can be ordered. The guest tray will be served with your meal. Each guest tray will be charged to your hospital bill. As a courtesy to the parent or guardian of pediatric patients under age 12, one guest tray per meal is provided free of charge.

Mail and Deliveries
Mail, flowers or other gifts will be delivered promptly to your room. After you leave the hospital mail that arrives will be forwarded to your address. Other deliveries will not be accepted. Patients in intensive care and isolation are not permitted to receive flowers due to infection control concerns.

Pastoral Care
Access to religious and spiritual care is available to all patients and their families upon request. To request this service contact Social Services at 212-4650 or tell your caregiver. Your call will be returned promptly. A prayer line is also available at 212-PRAY (7729). Your prayer request will be taken and prayers will be offered.

We believe it is important to meet your spiritual needs during a hospital stay. We encourage your clergy to visit you whenever you feel the need.

Care Management/Social Work
Sometimes entering the hospital brings to mind many questions and concerns. You may be concerned about who will care for you when you leave, who will care for the people who depend on you, what financial resources are available if you cannot return to work, or how you will be able to cope with the results of your illness or accident.

Social workers and case managers at Willis-Knighton can help. They understand that you may be overwhelmed, even frightened. They are available to offer encouragement and practical solutions and can help you make arrangements. Social workers are available from 8 a.m. to 4:30 p.m. daily. The numbers for social workers at each hospital are listed on the back of this booklet. A social worker is also on call after hours. Ask the hospital operator to page the social worker for you if you need assistance after 4:30 p.m.

Interpreters and Telephonic Devices
Willis-Knighton Health System subscribes to the AT&T Language Line services for telephonic interpreters. We also have sign language interpreters available. If you need a telephonic device, please notify your nurse for assistance.

Security
Willis-Knighton has a full-time security staff that makes regular patrols of the parking lots and buildings. Visitors leaving the hospital during the evening hours may call the hospital operator to request an escort to the parking area.

Lost and Found
Contact the switchboard for Lost and Found assistance. We keep lost items for 60 days.