Patients & Visitors

Communicating With Your Caregivers

If you don’t understand what your caregiver is saying, let them know. Ask a lot of questions. By asking questions you are helping them understand what you need. Try to be as clear as possible about what you do not understand.

  • If your loved one does not speak English, let the staff know as soon as possible. Spanish interpreters are available on a limited basis. Willis-Knighton also has an interpreter service through a company called the Language Line. Staff will explain something to the interpreter service on the telephone and then let the interpreter explain in a language the patient can understand.
  • Communication boards are also available for patients unable to speak or read. 
  • Tell your healthcare provider about your culture or religious beliefs. Explain to them what you need. When they know what is important to you, they can better understand how to take care of you.