Information and communication about patients
To comply with federal guidelines, staff members only answer questions and provide updates to a designated support person or decision-maker. This person acts as the spokesperson and is responsible for receiving updates and sharing information to all other family members and friends. Friends and extended family should contact the spokesperson with questions instead of calling the ICU. When the support person leaves the ICU, please leave a phone number so we can make contact if there is significant change in your loved one’s condition.
Specific waiting areas are designated for visitors to patients in specific units (i.e. ER waiting, day surgery waiting, ICU 5 Center, critical care waiting, etc.). Visitors should wait in the appropriate area so we can find you if needed.
Wi-Fi and Telephone
Wireless service is available if you wish to access the internet. Like other public access locations, the guest wireless network is not secure. Take precautions when using this service because your information could be intercepted by another wireless user. A computer or wireless device, like any valuable, is at risk if not secured. Willis Knighton does not accept responsibility for the personal equipment of patients and visitors.
Telephones are provided for visitors in each waiting area. Calls can be received and local calls can be made. Long distance calls can be connected by calling collect or using a credit card.
Security
Our hospitals and campuses are patrolled by qualified security staff. Visitors who leave the hospital late at night may call the operator to request security help you get to your vehicle safely.
Smoking restrictions
Smoking tobacco products or e-cigarettes is prohibited on all Willis Knighton properties. The decision to quit smoking is an important step in becoming healthier. If you need help to quit smoking, call the WK Tobacco Treatment Clinic, 318-212-4402.
Restrooms
Handicap restroom facilities are available throughout each hospital. Ask the switchboard operator for the location nearest you. Please do not use restrooms in patient rooms.
Overnight visitors
Overnight visitors who choose to remain in a waiting area overnight can request a blanket and pillow. Due to infection control concerns, please leave personal pillows and blankets at home.
Privacy
Patient privacy is strictly protected by our patient confidentiality policies. It is WK policy to follow all HIPAA regulations related to patient information. Please help us protect the privacy of patients by discussing information quietly and carefully in a private area. Cameras are prohibited without permission from a doctor, hospital administrator or nursing supervisor.