Frequently Asked Questions

What is telemedicine?

Telemedicine is the practice of providing clinical care to patients at a distance using telecommunications technology. It is the method of treating patients using the internet, telephone. This can take the form of real-time video visits to remotely monitor patient’s vital signs.

What is the difference between telemedicine and telehealth?

Telemedicine and telehealth are used as synonyms and are interchangeable. Both refer to using remote healthcare technology to deliver clinical services.

Does a patient have to meet with a provider in-person before a visit can be conducted via video?

Yes, you must be an established patient with the provider.

Is telemedicine technology difficult to use?

It depends on the specific application. In general, the telemedicine software is designed to be easy as any other familiar modern applications.

Will insurance pay for video visits?

In many cases, yes. Many insurers voluntarily pay for telemedicine visits.

Does Medicare and Medicaid pay for telemedicine visits?

MEDICARE: Due to the current situation, Medicare will cover a telemedicine visit.

MEDICAID: Due to the current situation, Medicaid will cover a telemedicine visit.

Is telemedicine private and secure?

Yes, but only when it is conducted using the encrypted platform that was designed for the purpose of telemedicine. Consumer apps like Facetime and Skype are not secure enough for video visits.

How do I schedule an appointment for a telehealth visit?

Simply contact the clinic to schedule your telehealth appointment. The clinic will secure an appointment and email the instructions to you.

Do I need an email address?

Yes, you must have an email address in order to receive instructions about the telehealth visit.

What type of video camera device do I need?

The following devices are acceptable: any smart phone with a camera, any tablet with a camera, and any computer with a camera device.

Will my data plan be used when connected to a telemedicine video appointment?

If you are not connected to WI-FI, data usage may apply.