Frequently Asked Questions

How do I set up a Patient Portal account?

Set up an account by going to the Patient Portal and clicking the tab “Create Account.”  Learn more about what is required to set up your account.

How do I reset my Sign In information?

Reset your Sign In information when you log in and request the change.

Scroll down to the bottom of the page, click “Preferences,” then click “Change Password.” If you have trouble, request IT Portal assistance.

Can I set my account up to access my child’s, parent’s or spouse's information?

Immediate family accounts can be set up with proxy for the other records attached to it. Proxy access is assigned only by the Willis Knighton medical records department. You must have written approval from any individual over age 12 to have proxy access to their information.

Does the portal show all my recent visits, results, documentation, etc.?

The portal should show your medical records for all hospitals, labs, radiology and more, plus clinics that have moved to our new EHR.

Can I see scheduled appointments in the Patient Portal?

Yes, you should be able to see all your upcoming appointments, including out-patient services, labs, radiology and more, plus clinics that have moved to our new EHR.

Is this my entire medical record?

As we continue to improve your access to more of your medical record,  there are scanned documents we are working on sending to the portal, and this may take additional time.  You may contact our HIM department or your clinic to request additional documentation for release.  Click here for more information about how to request your records.

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